Privacy Policy

Last updated: 16th December 2025

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This Privacy Policy explains how Tickets for Good ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website www.ticketsforgood.com.

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We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Company name: Tickets for Good
Registered address: 15 Paternoster Row, Sheffield City Centre, Sheffield S1 2BX
Email: hello@ticketsforgood.com
ICO registration number: 00011302620

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For the purposes of data protection law, Tickets for Good is the data controller.

2. Personal Data We Collect

We may collect and process the following types of personal data:

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• Identity Data: name, job title, employer or organisation
• Contact Data: email address, telephone number
• Account Data: login details, eligibility status, employer or sector verification
• Ticketing Data: event preferences, bookings, attendance confirmations
• Technical Data: IP address, browser type, operating system, device information
• Usage Data: information about how you use our website and ticketing services
• Marketing & Communications Data: your preferences in receiving communications from us
• Community & Feedback Data: messages, testimonials, or feedback you choose to share

3. How We Collect Your Data

We collect personal data through:

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• Website forms (e.g. contact, sign-up, registration forms)
• Direct correspondence (email or phone)
• Automated technologies such as cookies and analytics tools

4. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

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• Consent – where you have clearly agreed (e.g. marketing emails)
• Contract – where processing is necessary to perform a contract with you
• Legal obligation – where required by law
• Legitimate interests – where processing is necessary for our business and does not override your rights

5. How We Use Your Personal Data

We use your personal data to:

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• Verify eligibility for Tickets for Good offers
• Provide access to free or discounted event tickets
• Manage bookings and communicate event information
• Respond to enquiries and provide support
• Improve and optimise our website, services, and community experience
• Share relevant opportunities, updates, and impact communications (where permitted)
• Meet legal, contractual, and regulatory obligations

6. Marketing Communications

You will only receive marketing communications from us if:

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• You have opted in, or
• We have a legitimate interest and you have not opted out

You can opt out at any time by:

• Clicking the unsubscribe link in emails, or
• Contacting us at hello@ticketsforgood.co.uk

7. Data Sharing

We do not sell your personal data.

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We may share your data with trusted third parties where necessary, including:

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• Ticketing and event partners (to fulfil bookings)
• Website hosting and IT service providers
• Email and communications platforms
• Analytics providers
• Professional advisers (legal, accounting, and compliance)
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All third parties are required to respect the security of your data and process it in accordance with UK data protection law.

8. International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

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• UK adequacy regulations
• International Data Transfer Agreements (IDTAs)
• Standard contractual clauses

9. Data Security

We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, or misuse.

10. Data Retention

We only retain personal data for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

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• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

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To exercise your rights, please contact hello@ticketsforgood.co.uk

12. Cookies

We use cookies to improve your experience on our website.

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For detailed information, please see our Cookie Policy link.

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

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Website: https://www.ico.org.uk
Phone: 0303 123 1113

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We would appreciate the opportunity to address your concerns first.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

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Email: hello@ticketsforgood.co.uk

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Changes to this privacy and cookies statement

We may make changes to this Privacy and Cookies Statement from time to time. We will post any changes to our Platform. Any changes will come into effect the next time you engage with us after the changes have been notified.

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